FAQs
How do I place an order on your website?
To place an order on our website, simply browse through our collection, select the items you'd like to purchase, and add them to your shopping cart. Once you're ready to checkout, proceed to the checkout page, where you'll be prompted to enter your shipping information and payment details. After confirming your order, you'll receive an email confirmation with your order details.
What are your shipping rates and delivery times?
Shipping rates and delivery times vary depending on your location and the shipping method selected. We offer standard and expedited shipping options, with estimated delivery times provided during checkout. Shipping rates are calculated based on the weight and dimensions of your order, as well as your shipping address.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You can select your preferred payment method at checkout.
What should I do if my order is delayed or lost?
If your order is delayed or you suspect it may be lost, please contact our customer service team with your order number and tracking information. We will investigate the issue and work with the shipping carrier to resolve it as quickly as possible.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and the reason for your return. We'll provide you with instructions on how to return your items and process your refund or exchange promptly upon receipt of your returned items.
Are there any items that cannot be returned or exchanged?
Certain items, such as swimwear, underwear, and personalized or custom-made products, may not be eligible for return or exchange due to hygiene reasons or their custom nature. Please refer to our return policy for more information on ineligible items.
How long does it take to process a return?
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Processing returns typically takes 5-7 business days from the date we receive the item. You will receive an email notification once your return has been processed.
When will I receive my refund?
Refunds will be issued to the original form of payment within 5-7 business days after we process your return. Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
Can I get more information about the materials used in your products?
Absolutely! We strive to provide detailed product descriptions, including information about the materials used in each item. If you have specific questions about materials or fabric composition, please don't hesitate to reach out to our customer service team for assistance.
Do you restock items that are currently out of stock?
We do our best to restock popular items whenever possible. However, availability is subject to change, and certain items may be discontinued or restocked on a limited basis. We recommend signing up for notifications on the product page to be notified when an item is back in stock.
Do you offer sustainable or eco-friendly products?
Yes, we are committed to sustainability and offer a range of eco-friendly products. These items are made from sustainable materials and produced using environmentally responsible methods. Look for the "Sustainable" or "Eco-Friendly" label on the product page.
Can I get more information about a product?
If you need more information about a product that is not provided on the product page, please contact our customer service team. We are happy to provide additional details or answer any questions you may have.
